Terms & Conditions

Personal Details & Privacy Policy
When ordering an item, you are requested to provide your personal details. Customers must provide their true name, phone number, e-mail address and other requested information as indicated. Should any of your personal details change, please notify us immediately. For your security and privacy, all personal details are captured through the secure PayPal payments processing system. Jewellery Box do not pass customer details to any third parties.

Orders
Orders of all goods are subject to acceptance and availability. Jewellery Box offers goods for sale that are available for dispatch from our current stock supply. Prices displayed on the site are in GBP. The GBP price of goods displayed on the website will be honoured at the time the order is accepted. Purchases made from outside the UK, will incur carriage costs and any duties levied by the authority to which you have specified delivery. For overseas customers the final price will be calculated on the day your bank or credit card company, in accordance with the applicable exchange rate, processes the transaction.

You will receive an email acknowledging the details of your order, once your order has been placed. This email is NOT an acceptance of your order. Acceptance of your order and completion of the contract between you and Jewellery Box will be confirmed when we ship the goods to you, (unless you cancel your order in accordance with our Cancellation Procedure below). In the event, that we are unable to gain authorisation for payment or if goods ordered are out of stock or do not satisfy our quality control standards and are withdrawn or if you do not meet the eligibility criteria set-out in this website, we reserve the right not to accept your order. In addition, Jewellery Box may refuse to process a transaction for any reason or decline service to anyone at any time at our sole discretion. Jewellery Box will not be legally responsible to you or any third party by reason of our withdrawing any goods from the Site whether or not those goods have been sold; removing or editing any materials/content on the Site; refusing to process a transaction or suspending any transaction after processing has started.

We pride ourselves on putting customer satisfaction first. If you would like to amend or cancel your order please email or telephone us stating your wish to amend or cancel your order.  If the goods have already been dispatched then you must follow the returns process.

Payments
Payment will be processed using PayPal. This is a secure online payment gateway that encrypts your card details in a secure host environment. Your credit card details are not held on the Jewellery Box website or on our customer database. In the absence of negligence on our part we cannot be held legally responsible for any loss you may experience if a third party procures unauthorised access to any data you provide when accessing or ordering goods from the Jewellery Box Site.

Returns
Due to hygiene reasons, it is not possible to accept returns on earrings unless they are faulty.  If you wish to return other items, then please notify us by email or telephone to notify us.  Once we agree to the return, please send the unused item or items to us in their original condition, with their original packaging and with all the original labelling attached within 7 days of receipt. PLEASE NOTE: Unused means that there are no marks on the item, any wear on the item and all tags/labels are fully attached and intact. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser at the purchaser's cost. Please telephone us on 01273 440185 or send an email to wendy@jewellery-box.co.uk if you require any further information regarding returns or refunds. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods and provides proof of posting. We will provide the address to which the items should be returned when you contact us. Jewellery Box is not responsible for any item that is not returned in the manner set forth above. Any items returned outside the 7-day time frame are accepted at the discretion of Jewellery Box. Refunds to you will be made within 30 days of the date of receipt of the returned item. Where returns are due to non-faulty goods, a return processing fee may be charged.  This will be advised when you contact us about the return.

Jewellery Box will endeavour to dispatch all orders within 3 working days, however, please allow up to 7 days for delivery as external factors may cause delays. Your order will be shipped once payment has been approved and the delivery/billing address has been verified.

All prices on the web are correct at the time of entering the information onto the system. Jewellery Box respects the privacy rights of its online visitors and recognises the importance of protecting the information collected about them. If you are under 18, we require that you notify a parent or guardian about Jewellery Box's Privacy Policy as well as requiring their consent to the Privacy Policy prior ordering online. The following information is provided by Jewellery Box to enable our online visitors to be fully informed of our Privacy policies. By visiting www.jewellery-box.co.uk, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.